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623 days ago
7 1/2 weeks to finally get a matching power supply and power cord. I couldn't believe it when I opened up the box and both the power supply were in and they matched. This morning, I received a follow up call from an American based customer support agent. He apologized again and wanted to make sure I got what I was supposed to get. I said yes and I explained to him that each time I called I was told that they could only send one (either a power cord or power supply). He said that perhaps they were mistaken with the skus and it should have been able to send both out. I said I could understand confusion once, but 5 times is not confusion. It's incompetence. To say the least, I'm not very happy with the customer support. It took 7 1/2 weeks to get this resolved, countless phone calls, and lots of time wasted on hold and time wasted explaining the problem each time to some moron who assured me that they understood the issue and would solve it. Each time (until the last) I was ...
631 days ago
7 weeks without a power cord. Although, this time I'm "assured" that I will actually get it. I'm told it's been shipped and I've received two phone calls from escalation people (people who natively speak English) that it's the right thing. I remain skeptical, as usual.
635 days ago
Anyway, I'm told that this time they promise to send the right power cord. And they apologize for any inconvenience. Inconvenience? 7 weeks is an inconvenience to them? Who knows when I'll receive this one. Perhaps Wednesday when I'll just open up the package and it will not be the right thing. I really think that MS needs to just fire just about everyone in their call centers. Saving a few bucks can't be worth pissing off your customers.
635 days ago
Today, I received a package from the Xbox repair center. I was really hoping that it would either be the correct power supply or correct power cord or both. Imagine my disappointment. Well, scratch that. I expected that they'd fuck it up once again. And now I have 3 completely useless power supplies for the 360 and one incompatible power cord. So once again, I have to talk to support. Where, no doubt, I'll be promised that this time they'll fix it correctly. For the record, this will be the FIFTH time I've been told that they'll fix it. The level of incompetence is unimaginable.
638 days ago
So, I get to talk to "Manning" this time. They tell me that they sent something February 7. I received something on February 12. Want to guess if that was the "package"? Damn right because nothing takes 20 days via USPS. I'm told that this time will be magic. I will receive the fix this time. Yes, I've heard that 3 TIMES ALREADY. I'm quite skeptical and extremely pissed off at such incompetence. The "supervisor" cannot do anything but follow standard operating procedure and send out accessories via USPS (with NO TRACKING OR CONFIRMATION). I'm surprised that MS cheaps out on this. Seems to me, you'd want a record of the shipment and delivery, but maybe that's just me thinking LOGICALLY. They offer me "compensation" of one of 4 games. But, I've already got those. So this "compensation" is completely worthless. I suggest that I should send them a bill for all the time I've wasted. And I'm given an address to send a ...
