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471 days ago
Greetings, Windows Live Agents Blog has been moved. New location is: http://blogs.msdn.com/windowsliveagents/ Thank you, Windows Live Agents Team.
478 days ago
PHI - Hosting Process Partner Hosting Infrastructure , or PHI, is a tool that will allow developers to apply for Microsoft to host their Agent projects. Developers will be able to upload their code, manage projects, and be informed of the current state of their projects. This section will go over the tools that developers have available to them when developing a project, taking it live, and making changes to project files. The following is a quick overview of the PHI process, followed by a detailed explanation of the hosting process. Initial project application – log in to PHI and click on “Apply for New Agent”. Fill in the application form. Apply for Hosting – after your application is filled in, you will be in the “Initial” state. Once you are satisfied with your application, click “Apply for Hosting”. Microsoft will then review your project application. Don’t forget to sign and submit the Hosting Agreement. Project check-in – once ...
485 days ago
If you are moving from the old Colloquis IDE to the Visual Studio-based Windows Live Agents SDK, and you've never used Visual Studio, you may be a little lost. This post aims to collect simple hints and tricks for agent developers new to working with Visual Studio. This is just a start -- if you have any hints, please do comment, and later on we'll post a sequel. Also, this is by no means much of a guide to Visual Studio as a whole, and is really meant to get you started and oriented for agent-development tasks. Also, it's not a guide for creating agents. The first resource for using the new SDK is the Windows Live Agents SDK documentation. You should start there before doing anything. Agents menus Here are some common menu locations for agent-development tasks: Edit -> Find and Replace ... Lots of options for searching through single or multiple files. Regular expressions work! View -> Solution Explorer ... This is rougly equivalent to ...
496 days ago
When your agent launches, you will be given access to the Knowledge Management Server, which includes a Usage Reporting section. The URL is https://YourProjectName.console.agents.live.com. When you navigate to the Usage Reporting site, you will see date range options in the left pane, and report results in the right pane. The default date is the present day. You can switch days by clicking on the calendar on the left. If you click on “Custom Range” on the upper left side of the page, you can view usage reports for a custom date range. Please not that in this view, New & Unique Users will be shown as N/A. Due to a design limitation, we currently cannot provide accurate measurements of new and unique users for custom reporting periods. At the top of the page, you may see the following sections of reporting: Volume Summary , User Demographics, Languages Used, Activity Usage, Compliance, ...
505 days ago
This is a continuation on An Advanced Look at Web Services and DataSources. The original entry is located here: http://windowsliveagents.spaces.live.com/blog/cns!5BCD45E519E07634!711.entry Now let’s take a look at the datasource itself. The datasource essentially is a function itself, with arguments to pass, and variables to return. In the preprocess section, the POST_DATA variable where the XML SOAP request string was built is put into here. In addition, the actual web service URL is stated here as well. In the preprocess section, there are also two built-in variables that can be used, LIMIT and OFFSET. These two variables are used to ‘page’ results in a cursor. In the example above, we look at LIMIT to populate a variable called MAXRESULTS. The MAXRESULTS variable is then used in the COUNT element (in this case 10) to bring back 10 results per request. If the user needs more, then the datasource then starts at the next row and retrieves ...
